SHIPPING INFORMATION

Will You Ship to My Country, and How Fast Can I Get It?

We understand that the first questions on your mind are about delivery reach and speed. SAMETOGETHER is set up to send orders to a broad and diverse list of destinations. To see if we can reach you, please check for your location among the following: Russia, Ascension (English), Pitcairn Islands, Brazil, Israel, Japan, Chile, Mexico, Ukraine, Belarus, Estonia, Latvia, India, Moldova, Thailand, Iceland, Singapore, Kazakhstan, Peru, Costa Rica, Bulgaria, South Korea, Colombia, Sri Lanka, Malta, Argentina, Cyprus, Indonesia, Malaysia, Lebanon, Armenia, Qatar, Reunion, Albania, Azerbaijan, Philippines, Bahrain, Jamaica, Brunei, Vietnam, Bangladesh, Cambodia, Barbados, Turkmenistan, Venezuela, Bhutan, Cape Verde, French Guiana, Greenland, Andorra, Tajikistan, Mongolia, Panama, Palestine, Iraq, Guatemala, Nepal, Myanmar, Laos, Cuba, Suriname, Vanuatu, San Marino, Nauru Lu, Iran, Haiti, Afghanistan, Congo, Mariana Islands, Western Samoa, Kiribati, Solomon Islands, Christmas Island, St. Helena, Western Sahara, Eritrea, Tuvalu, St. Christopher and Nevis, East Timor, Comoros, North Korea, East Samoa (United States), Anguilla (English), Aruba, Bermuda (English), Persia Niagara and Herzegovina, Cayman Islands (English), Cocos Island, Cork Islands (New), Dominica, Faroe Islands (Dan), French Polynesia, Gibraltar (English), Melon Drop Island (French), Marshall Islands, Martinique (French), Montserrat (English), Netherlands Antilles, New Caledonia (French), Norfolk Island (Australia), Puerto Rico (United States), St. Pierre and Miquelon, St. Vincent (English), Bahamas, Turks and Caicos Islands (United Kingdom), United Arab Emirates, Virgin Islands (British), Virgin Islands (United States), Valis and Fujia Islands (French), and Pitcairn Islands. As for the pace, you can choose between Express Shipping and VIP Shipping at checkout, and the main transit phase typically spans 14 to 30 working days.

The Moment You Click 'Buy': Our Internal Clock Starts

From the instant your order is confirmed, we set two parallel processes in motion. First, we initiate a dispatch workflow that ensures your order is sent to the fulfillment center within 48 hours. This is the initial, rapid handoff. Concurrently, the broader preparation phase, which includes verification, quality checks, and careful packaging, runs on a timeline of 3 to 7 Days. Think of the 48-hour dispatch as a critical early milestone within that larger 3-7 day window—both are designed to work together, ensuring your items are not just sent quickly, but sent correctly.

Your Package's Journey: What to Expect and When

Once the preparation phase is complete and your package is handed over to the carrier, the shipping time is generally 14 to 30 Days. This is the period where your order is in transit, moving through the carrier's network to your door. It’s important to note that all our timeframes, from the initial processing to the final delivery, are calculated based on working days. This means weekends and public holidays are not counted in these estimates, giving you a more realistic picture of the journey.

When the Unexpected Happens: Delays and Disruptions

We aim for a predictable delivery experience, but we also want to be transparent about factors that can shift timelines. The ongoing impact of the epidemic, combined with the varying import policies and customs procedures of different countries, means that express delivery cannot guarantee an exact time limit. These are external circumstances that can occasionally introduce delays beyond our direct control. While we always work to minimize disruptions, we appreciate your understanding when these broader global and local conditions affect your shipment.

We're Here to Help

If you have any questions about your order’s journey, the shipping options, or if you’d like to discuss which method might be best for you, please don’t hesitate to connect with us. You can reach our support team directly at [email protected]. For more information about our store and policies, you can also visit us online at https://www.sametogether.com/. We’re always happy to help you track your package or clarify any part of the process.