FAQS

Need to change something about your order? Here’s what’s possible.

Fixing Order Issues

Adjusting an Order After It’s Placed

We’re unable to change an order once it is placed, so please review your cart carefully at checkout. If you forgot to apply a discount, reach out right away with your order number and promo code—we’ll see what we can do.

Updating a Shipping Address

Contact us immediately with the correct details. If your order has not yet been shipped, we may be able to update the label. Once an order has already been packed and/or dispatched, we cannot make any changes.

When an Item Arrives Incorrect or Faulty

Act quickly—email us within 30 days of receiving your order. To help us resolve it, include:

• Your order number
• The name or product code of the item
• A picture of the item you received
• Details about the problem

Tracking and Delivery

Following Your Package

After your package leaves our warehouse, a shipping confirmation email will land in your inbox. Use the link inside to track the order on the carrier’s website.

Waiting for a Restock

If an item you want is currently unavailable, we typically replenish it in a few weeks. Sign up your email to be notified of a restock directly on the product page so you don’t miss it.

Returns and Refunds

What Can Be Sent Back

Items can be returned if they’re in original condition, with tags attached and no visible signs of wear. Clearance sale items are not eligible for return, and we don’t offer direct exchanges.

How Refunds Work

After our team receives your return parcel, we’ll issue an online credit note that never expires. It’s valid on anything in the store.

Getting in Touch

For anything else, email [email protected].