RETURN POLICY

We know that sometimes things don’t go exactly as planned, and we’re here to help you sort it out. Below you’ll find how we handle different situations, from a quick change of plans to a package that arrives with an issue.

If your order hasn’t gone out yet

You can still cancel your order and receive a full refund, provided it hasn’t been shipped or produced yet. Once the product is on its way to you, however, cancellation is no longer possible.

If the item isn’t what you expected

You have 14 days after receiving your product to let us know you’d like to send it back. The item needs to be unused, in the same condition you received it, and still in its original packaging. Please also keep your receipt or proof of purchase—we’ll need that to complete the return. And please don’t send the item back to the manufacturer. When it comes to costs, you’ll only ever be charged once at most, and that includes returns. There are no restocking fees. For a change-of-mind return, you’ll be responsible for the return shipping fee, which will depend on the carrier you choose.

If something arrived broken or wrong

If the goods you received are damaged or incorrect, you are not required to bear the shipping fee for the return. We’ll cover that. Just reach out to us and we’ll guide you through the next steps.

Once you’ve sent something back

After your return reaches us, we’ll inspect it and send you an email to confirm we’ve received it. We’ll also let you know whether your refund has been approved. Once approved, the refund will be processed, and the money will automatically go back to your original payment method—whether that’s a credit card or something else—within 7 days.

If your refund seems to be taking a while

If you’ve been notified that your refund was processed but you don’t see it yet, we suggest checking your bank account first. Sometimes it takes a little while for the transaction to appear. If it’s still not there, try contacting your credit card company; they may have their own processing time. After that, a quick check with your bank can help, as they sometimes have a short delay before posting the refund. If you’ve gone through all these steps and still haven’t received your money, please get in touch with us at [email protected].

For any of these situations, to start a return or get the return address, simply contact our team at [email protected]. We’re here to help.